Mid-sized three-way floorstander
HF: 25mm (1in.) vented aluminium dome
MF: 125mm (5in.) aluminium cone
LF: 2 x 165mm (6.5in.) hybrid aluminium
I only received one speaker. It is like buying a pair of shoes and only receiving one. Really embarrassing.
Talking to customer support is also a challenge, I did not get my first reply until 2 days later. When you spend that kind of money (and there are much more expensive speakers) it is unthinkable not to have a phone number to call or a live chat.
A new pair of R7 was shipped on 29 December, although tracking only shows one package in shipment (like last time). I hope it is 2 speakers, otherwise I have already warned you that I will take legal action.
I would have expected a discount and a quick delivery to remedy the serious mistake, instead you chose a very slow shipment of more than 2 weeks (expected delivery 13 January) and no discount was offered.
Pickup is scheduled for today (for the only R7 I received) but no one has come yet.
Very bad experience. I bought on your website because the Italian dealer sells the R7 for 200 euros more. I would have preferred to pay more and get a different service.
I will never buy from KEF again and will not recommend anyone else to do so.