Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

Return Within 30 days

We’re confident you’ll love your new KEF products, however, if you are not happy with your purchase, you can return the product within 30 days - no questions asked. We’ll give you a full refund if the item is ‘as new’, meaning undamaged, in the original packaging and with all accessories. Returns, which do not comply with this condition - may not be refunded in full. 

Bundles

If you want to return a bundle, all the items must be sent back to get a full refund. If the bundle isn’t complete; you will only be offered a partial refund and the total bundle discount will be deducted from the refund. 

Returning Faulty Products

In the unlikely event your new purchase develops a fault within the first 30 days of purchase, simply return your item (complete with all original packaging and accessories) and you will be offered the choice of either a replacement product or a full refund. 

For items over 30 days old, we will happily help with a repair. Please use our Contact Us form to report the fault.

How To Return An Order

  • Fill in the form below within 30 days of order receipt
  • Carefully pack your items in the original packaging, ensuring all accessories are being returned and the product won’t be damaged in transit
  • We will reply to you within 1-2 working days and provide you with a returns label/s to apply to the box/s you'd like to send back
  • Print the label/s and take your products to a nearby drop-off point within 14 days of receiving the returns label. We advise that you keep proof of the return
  • If preferred, pick-ups of your returns can be arranged instead. Please state this preference in your returns request and we'll advise on availability
  • Once we have received and verified your return, we will refund the purchase amount to your account
  • Please allow up to 14 days from day of collection for your refund to be processed
  • The 30-day money back guarantee is valid for orders placed via KEF.com only. Our Terms and Conditions apply to all deliveries 
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