To help you shop with confidence this season, our Christmas returns policy is valid between 9th November and 31st December 2022. Any purchases made on Kef.com between these dates can be returned up until 31st January 2023.

We’re confident you’ll love your new KEF products, however, if you are not happy with your purchase, you can return the product within 30 days - no questions asked. We’ll give you a full refund if the item is ‘as new’, meaning undamaged, in the original packaging and with all accessories. Returns, which do not comply with this condition - may not be refunded in full. 

If you want to return a bundle, all the items must be sent back to get a full refund. If the bundle isn’t complete; you will only be offered a partial refund and the total bundle discount will be deducted from the refund. 

In the unlikely event your new purchase develops a fault within the first 30 days of purchase, simply return your item (complete with all original packaging and accessories) and you will be offered the choice of either a replacement product or a full refund. 

For items over 30 days old, we will happily help with a repair. Please use our Contact Us form to report the fault.