Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

Extended Christmas Returns Policy

To help you shop with confidence this season, our Christmas returns policy is valid between 22nd November and 31st December 2021. Any purchases made on between these dates can be returned up until 31st January 2022.

Return within 30 days

All KEF products ordered on have a 30 day return period. During this time you can return your purchase and we will ensure that you get your purchase amount back, provided that the product is undamaged, complete and in its original packaging. Read more about the warranty here.

Have you received a defective or damaged product? First contact our customer service and we will try to solve it for you.

Return process

  • Complete the form below
  • We will contact you within 1-2 business days to determine the method of return
  • Always add the original packing slip to the box with your details, order number, and brief reason for the return
  • Once we have received and checked your return, we will refund the purchase amount to your account
  • It may take up to 14 business days for the amount to be refunded
  • The 30-day return period is only valid for orders placed via
  • Our Terms and Conditions apply to all deliveries
We are happy to answer questions about your order and delivery on via our Webshop Customer Service. We handle communications to you in Dutch and English.

Always state your Order number (Order number) when contacting our Customer Service. In this way we help you quickly and specifically.

Call: 0031 73 - 53 30 775
WhatsApp: 0031 6 - 12 05 93 36

Accessible at:
Monday through Thursday from 8 a.m. to 7 p.m.
Friday 8 a.m. - 6 p.m.
Saturday 9 a.m. - 3 p.m.

Deliveries for the France, Belgium and the rest of Europe are sent with DHL or PostNL and provided with a track & trace code. If you are not home twice for receipt, it will be delivered to a collection point in your area. You can return via the Return page.

For questions about specific product information, marketing, service components and others, please visit
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