Free deliveries in 2 to 4 days

• Orders placed before 22:00pm are processed the same day

• Orders are delivered throughout Europe within 2 to 4 days

• Delivery with track & trace code takes place by DHL & TNT

• If you are not at home to receive the delivery, your order will be delivered to the nearest pick-up and you will be notified

• Orders placed on Sundays or Public Holidays will be shipped the following business day

• All deliveries must be signed before receipt so that we are sure that you receive your order

• Returns are refunded and without cost within 30 days if in original packaging, complete and without traces of damage

• Our Terms and Conditions apply to all deliveries

 

 

Customer service Webshop

We are happy to answer questions about your order and delivery on KEF.com via our Webshop Customer Service. We handle communications to you in English.

Always state your Order Number when contacting our Customer Service. This will allow us to help you quickly and efficiently.

 

Email: kefwebshop@amazingcompany.eu

Call: 0031 73 - 53 30 775

WhatsApp: 0031 6 - 12 05 93 36

 

Accessible at:

Monday through Thursday from 8 a.m. to 7 p.m.

Friday 8 a.m. - 6 p.m.

Saturday 9 a.m. - 3 p.m.

 

Deliveries for Europe are sent with DHL or PostNL and provided with a track & trace code. If you are not home to receive the delivery,, it will be delivered to a collection point in your area.

Returns can be managed via our Returns page.

 

For questions about specific product information, marketing, service components and others, please email info.eu@kef.com.

FREE SHIPPING & DELIVERY

We ship and deliver all orders on kef.com for free in the United Kingdom and Ireland. We strive to deliver your order within 2 to 5 working days. Returns are free and we have a 30-day money back guarantee if you are unsatisfied with your purchase.

 

 

DELIVERY PROCESS

● Orders received before 5pm will be processed the same day
● Orders placed on Saturday, Sunday or Bank Holidays will be sent the next business day
● We strive to deliver within 2 to 5 working days
● Deliveries are made by UPS for the whole of the United Kingdom and Ireland
● You will receive by email from UPS a track & trace code as soon as they receive the order from us
● You will then receive one SMS update from UPS as soon as your order been has shipped
● If you are not at home, your order will be shipped to the nearest UPS service point for collection
● All deliveries must be signed for upon receipt
● Our Terms and Conditions apply to all deliveries

 

QUESTIONS

Questions about the status of your order? Contact us here or send an email directly to eu-order@kef.com. Our support team will contact you within 48 hrs.

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