Returns & Exchanges

If you wish to return any product purchased from the KEF.COM Online Store, send us an email at eu-order@kef.com for assistance. Or submit your request at the bottom of this page.

 

COOLING OFF PERIOD

At KEF.COM we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 28-day returns guarantee, if for any reason you are unhappy with your purchase, you can return the item to KEF in its original condition within 28 days of the date you received the item. Read more about our 28-day returns guarantee below.

 

28-DAY RETURNS GUARANTEE OF KEF.COM ORDER

All returns (including exchanges) can be made within 28 days of receipt. As a condition of eligible returns, all returned products must be unused and please ensure the original packaging, warranty card, gifts and all other accessories are included and are undamaged.

After your returns request has been authorised, you will then receive an email with your Putaway Sheet that needs to accompany the returned unit and arrange for delivery of the returns to GP Acoustics (UK) Ltd by any secure means of your choice.

 

Returns Address:

GP Acoustics (UK) Ltd
Eccleston Road, Tovil,
Maidstone,
Kent,
ME15 6QP
United Kingdom

  • KEF.COM does not accept C.O.D. deliveries.
  • KEF.COM will not be responsible for any product(s) that have not been properly identified and authorised for return in accordance with KEF.COM's returns policy.
  • KEF.COM reserves the right to reject returns sent, or that have been communicated to us beyond the returns period limit, or items which are not in the same condition in which they were originally received.

 

RETURNS OF UNDELIVERABLE ITEMS

When we receive orders returned to us with incorrect address details, failed delivery attempts or refused by recipient, we will contact the customer to clarify delivery information or reasons for refusal. Depending on the situation, we may issue a refund or arrange re-delivery. A restocking/handling fee (15% of the original invoice price) will be deducted from the refund/charged before re-delivery.

 

RECEIVED AN INCORRECT / MISSING / DEFECTIVE PRODUCT

KEF stands behind all of its products. We do our best to ensure that all products are of a high quality and the correct orders are delivered before they leave the warehouse. In the unlikely event that your item has a defect or has been delivered wrongly, please send us an email at eu-order@kef.com with the following information for troubleshooting:

  1. Your order number.
  2. The matter of the issue e.g. incorrect, missing or defective item.
  3. Pictures, if applicable.
  4. Your contact number and name for following up.

 

REFUNDS POLICY

Your returned items are usually received and accepted at our warehouse 3 - 5 working days after they are received at the GP Acoustics (UK) Ltd. After an inspection of the items, the refund would be credited to the original payment method.

The refund duration might take up to 28 working days to show on your account due to varying processing times between payment providers.

 

EXCHANGES POLICY

Do note that exchanges are only available for colour (subject to stock availability). Currently, we are not able to process an exchange for another product of a different model altogether. If you would like to make an exchange, simply follow the above Returns Policy and indicate your exchange option (colour).

Pack the product you wish to exchange in the original KEF packaging and return the product to GP Acoustics (UK) Ltd.

Once we receive your returned product, we will proceed with the exchange and re-send you the product as quickly as possible. It may take up to 7 working days for you to receive the exchanged product.

Please note that if the exchanged item you have requested for is out of stock, the refund (subject to the restocking/handling fee) will be made via your original payment method.

 

HAVE ANY QUESTIONS? CONTACT US

Send us an email at eu-order@kef.com for any and all queries about your KEF products and shopping experience at KEF.COM, we will respond within 48 hours of receiving the original enquiry.

Return Request

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